Welcome to CODEX Business Operations ("CODEX," "we," "us," or "our"). By accessing our website, purchasing our services, or enrolling in our subscription packages, you ("Client," "you," or "your") agree to be bound by the following Terms and Conditions. Please read them carefully before completing your purchase.
Description of Services
CODEX provides website design, custom build setups, hosting, hands-free site management, and optional business operations integrations (the "Services").
The Pro & Elite Build Packages
CODEX offers a custom website build with $0 upfront design fees. This free build is explicitly tied to and contingent upon maintaining an active, paid monthly subscription to our hosting and management plans.
Optional Boosters
Any selected add-ons (including but not limited to Google Map Optimization, Automated Review Collection, and Dedicated Business Phone Lines) are billed as supplementary monthly or one-time charges, as selected by the Client at checkout or agreed upon in writing.
Subscription, Billing, and Automatic Renewal
Billing Cycle
By signing up for a CODEX subscription plan, you authorize us to charge your credit card or payment method on file automatically every month.
Automatic Renewal
Monthly and yearly subscription rates are billed automatically in advance. If you fail to maintain a valid payment method, your services may be temporarily suspended or terminated.
"Cancel Anytime" Policy & Service Termination
No Long-Term Contracts
We believe in earning your business every month. There are no long-term contracts, and you are free to cancel your monthly subscription at any time.
Cancellation Notice
To cancel your subscription, you must submit a cancellation request via email to our support team or through your client portal at least five (5) business days before your next scheduled billing date.
Post-Cancellation Website Status
Intellectual Property & Code/Design Ownership
To protect our custom engineering and design layouts from being exploited, the following ownership rules apply:
Proprietary Layouts
All custom layouts, code, templates, and operational systems built by CODEX remain the intellectual property of CODEX and are hosted exclusively on our private network.
The Buyout Option
If you wish to cancel your subscription with CODEX but want to take your raw website design, files, copy, and layout assets to another third-party hosting provider, you must pay a flat $1,500 Buyout Fee.
Transfer of Assets
Upon receipt of the $1,500 buyout payment, CODEX will export your raw website assets and transfer full ownership of those specific design files to you. Without this buyout payment, you do not have permission to copy, scrape, duplicate, or migrate the website design we built to any other hosting platform.
Plan Changes & Add-Ons
Clients may request to upgrade, downgrade, or add/remove optional services at any time by contacting CODEX in writing. Plan changes take effect at the start of the next billing cycle.
Add-on services are billed as supplementary monthly or one-time charges, as agreed upon in writing prior to activation. Removing an add-on does not entitle the Client to a refund for any portion of the current billing period.
Client Onboarding and Responsibilities
Information Gathering
To build your site, you must provide your logo, brand images, business details, and contact information via our secure onboarding form.
Project Delays
CODEX is not responsible for delayed website launches caused by a Client's failure to submit onboarding materials, photos, or necessary access permissions.
Approval & Staging
Clients are given access to a private staging area to review, test, and approve the website design. Once approved by the Client, the site will be launched to the public. Subsequent major structural changes after launch are reviewed on a case-by-case basis and may be quoted separately before work begins.
Limitation of Liability and Guarantees
No Revenue Guarantees
While our systems are designed to maximize your visibility, professionalism, and lead opportunities, CODEX does not guarantee any specific volume of traffic, inbound phone calls, or sales revenue.
Third-Party Platforms
CODEX is not liable for service interruptions, rate changes, or policy updates from third-party platforms utilized in your build (including but not limited to Google, Stripe, or telecommunication carriers).
Service Availability
We strive for 99.9% website uptime, but CODEX is not liable for any lost revenue, missed business opportunities, or damages resulting from temporary server downtime or service maintenance.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Williamson County, Texas.
Agreement to Terms
By completing your purchase of a CODEX subscription plan, checking the "I Agree" box at checkout, or submitting your onboarding form, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
Refund and Chargeback Policy
Strict No-Refund Policy
Chargeback Abuse and Disputes
By purchasing our services, you agree that you will not initiate a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue directly with CODEX support.
Consequences of Unauthorized Disputes
If you initiate an unauthorized chargeback or payment dispute, CODEX reserves the right to:
- Instantly terminate your services and take your website offline without prior notice
- Charge a flat $150 administrative dispute fee to cover internal time and merchant penalty costs
- Report the delinquent account to corporate collections and business credit bureaus
- Pursue full legal action in the courts of Williamson County, Texas to recover the unpaid balance, dispute fees, and associated legal costs
Mandatory Arbitration and Class Action Waiver
Dispute Resolution First
In the event of any controversy, claim, or dispute arising out of or relating to these Terms or the breach thereof, both you and CODEX agree to first attempt to resolve the issue informally through direct written communication.
Binding Arbitration
If the dispute cannot be resolved informally within thirty (30) days, you explicitly agree that the dispute shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
Location and Fees
Any arbitration proceedings shall take place exclusively in Williamson County, Texas. Each party shall bear its own costs and attorney's fees, and the arbitrator's decision shall be final and legally binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
Class Action Waiver
TCPA and SMS Compliance Liability
CODEX provides the technical infrastructure for automated SMS communication, including the "Never Miss a Job" Text-Back feature. The Client assumes 100% legal responsibility and liability for compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all local, state, and federal laws regarding automated messaging.
The Client warrants that any consumer phone numbers routed through or collected by the system have provided explicit, lawful consent to receive text messages. CODEX is not responsible for any legal claims, penalties, or regulatory fines resulting from the Client's use of automated SMS text messaging or automated email outreach.
Third-Party Credentials and Domain Management
To execute our Services, the Client may be required to provide CODEX with access credentials to third-party accounts (including but not limited to domain registrars, DNS managers, and Google Business Profiles). CODEX agrees to handle all credentials securely, but is not responsible for any pre-existing account restrictions, lost credentials, domain expiration, or third-party account suspensions.
Client-Provided Domains
If the Client provides their own domain name, the Client retains full legal ownership and registration control of that domain at all times. It is the Client's sole responsibility to maintain the annual registration fees. CODEX is not liable for site downtime caused by a Client's failure to renew their domain. CODEX will provide DNS configuration instructions to connect the domain to CODEX hosting; the Client may update their DNS settings at any time.
CODEX-Procured Domains
If the Client requests that CODEX purchase and manage a domain name on their behalf, CODEX retains full legal ownership and registration control of that domain name. The domain is leased to the Client as part of their active monthly subscription.
Domain Release Fee
Portfolio Credit and Marketing Rights
Unless explicitly requested otherwise in writing prior to project launch, CODEX reserves the right to include a small, non-obtrusive attribution link in the footer of the Client's website (e.g., "Powered by CODEX BizOps"). Additionally, CODEX retains the right to display screenshots, case studies, and visual demonstrations of the completed website within our own marketing materials, social media profiles, and agency portfolio.
Dashboard Access and Site Maintenance
CODEX Pro Tier — Hands-Free Updates
Pro tier subscribers receive unlimited minor update requests handled by the CODEX team on your behalf. This includes text edits, photo swaps, business hours changes, pricing updates, and similar content changes. Standard turnaround is 24–48 business hours per request.
Large structural changes — such as adding new pages, full redesigns, or new feature integrations — are reviewed on a case-by-case basis and quoted separately before any work begins.
CODEX Elite Tier — Hands-Free Updates + Priority Support
Elite tier subscribers receive all Pro tier hands-free update benefits, plus priority turnaround and expanded support for more complex update requests. Large structural changes are reviewed and quoted separately, as with the Pro tier.