Terms & Conditions

Last Updated: July 14, 2026

Welcome to CODEX Business Operations (“CODEX,” “we,” “us,” or “our”). By accessing our website, purchasing our services, or enrolling in our subscription packages, you (“Client,” “you,” or “your”) agree to be bound by the following Terms and Conditions. Please read them carefully before completing your purchase.

1. Description of Services

CODEX provides website design, custom build setups, hosting, and optional business operations integrations (the “Services”).

The Pro & Elite Build Packages: CODEX offers a custom website build (up to 3 pages) with $0 upfront design fees. This free build is explicitly tied to and contingent upon maintaining an active, paid monthly subscription to our hosting and system maintenance plans.

Optional Boosters: Any selected add-ons (including but not limited to Google Map Optimization, Automated Review Collection, and Dedicated Business Phone Lines) are billed as supplementary monthly or one-time charges, as selected by the Client at checkout.

2. Subscription, Billing, and Automatic Renewal

Billing Cycle: By signing up for a CODEX subscription plan, you authorize us to charge your credit card or payment method on file automatically every month.

Automatic Renewal: Monthly subscription rates are billed automatically in advance. If you fail to maintain a valid payment method, your services may be temporarily suspended or terminated.

3. "Cancel Anytime" Policy & Service Termination

No Long-Term Contracts: We believe in earning your business every month. There are no long-term contracts, and you are free to cancel your monthly subscription at any time.

Cancellation Notice: To cancel your subscription, you must submit a cancellation request via email to our support team or through your client portal at least five (5) business days before your next scheduled billing date.

Post-Cancellation Website Status: Because the custom website design and build are provided at $0 upfront in exchange for active hosting, if you cancel your monthly subscription, your website will go dark and your hosting will be terminated. CODEX is under no obligation to keep your website live, store its files, or maintain your data once your subscription is canceled.

4. Intellectual Property & Code/Design Ownership (The Buyout Clause)

To protect our custom engineering and design layouts from being exploited, the following ownership rules apply:

Proprietary Layouts: All custom layouts, code, templates, and operational systems built by CODEX remain the intellectual property of CODEX and are hosted exclusively on our private network.

The Buyout Option: If you wish to cancel your subscription with CODEX but want to take your raw website design, files, copy, and layout assets to another third-party hosting provider, you must pay a flat $1,500 Buyout Fee.

Transfer of Assets: Upon receipt of the $1,500 buyout payment, CODEX will export your raw website assets and transfer full ownership of those specific design files to you. Without this buyout payment, you do not have permission to copy, scrape, duplicate, or migrate the website design we built to any other hosting platform.

5. Client Onboarding and Responsibilities

Information Gathering: To build your site, you must provide your logo, brand images, business details, and contact info via our secure onboarding form.

Project Delays: CODEX is not responsible for delayed website launches caused by a Client’s failure to submit onboarding materials, photos, or necessary access permissions.

Approval & Staging: Clients are given access to a private staging area to review, test, and approve the website design. Once approved by the Client, the site will be launched to the public. Subsequent major structural changes after launch may incur additional custom hourly fees.

6. Limitation of Liability and Guarantees

No Revenue Guarantees: While our systems are designed to maximize your visibility, professionalism, and lead opportunities, CODEX does not guarantee any specific volume of traffic, inbound phone calls, or sales revenue.

Third-Party Platforms: CODEX is not liable for service interruptions, rate changes, or policy updates from third-party platforms utilized in your build (including but not limited to Google, Stripe, or telecommunication carriers).

Service Availability: We strive for 99.9% website uptime, but CODEX is not liable for any lost revenue, missed business opportunities, or damages resulting from temporary server downtime or service maintenance.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Williamson County, Texas.

8. Agreement to Terms

By completing your purchase of the Pro or Elite subscription plan, checking the "I Agree" box at checkout, or submitting your onboarding form, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

9. Refund and Chargeback Policy

Strict No-Refund Policy: Due to the digital nature of our hosting services and the immediate allocation of design labor, custom configuration, and server resources, all payments made to CODEX are 100% non-refundable. We do not offer prorated refunds, partial refunds, or refunds for unused billing periods.

Chargeback Abuse and Disputes: By purchasing our services, you agree that you will not initiate a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue directly with CODEX support.

Consequences of Unauthorized Disputes: If you initiate an unauthorized chargeback or payment dispute, CODEX reserves the right to instantly terminate your services, take your website offline immediately without prior notice, charge a flat $150 administrative dispute fee to cover our internal time and merchant penalty costs, report the delinquent account to corporate collections and business credit bureaus, and pursue full legal action in the courts of Williamson County, Texas to recover the unpaid balance, dispute fees, and any associated legal costs.

10. Mandatory Arbitration and Class Action Waiver

Dispute Resolution First: In the event of any controversy, claim, or dispute arising out of or relating to these Terms or the breach thereof, both you and CODEX agree to first attempt to resolve the issue informally through direct written communication.

Binding Arbitration: If the dispute cannot be resolved informally within thirty (30) days, you explicitly agree that the dispute shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Location and Fees: Any arbitration proceedings shall take place exclusively in Williamson County, Texas. Each party shall bear its own costs and attorney's fees, and the arbitrator’s decision shall be final and legally binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Class Action Waiver: YOU AND CODEX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

11. TCPA and SMS Compliance Liability

CODEX provides the technical infrastructure for automated SMS communication, including the "Never Miss a Job" Text-Back feature. The Client assumes 100% legal responsibility and liability for compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all local, state, and federal laws regarding automated messaging.

The Client warrants that any consumer phone numbers routed through or collected by the system have provided explicit, lawful consent to receive text messages.

CODEX is not responsible for any legal claims, penalties, or regulatory fines resulting from the Client's use of automated SMS text messaging or automated email outreach.

12. Third-Party Credentials and Domain Management

To execute our Services, the Client may be required to provide CODEX with access credentials to third-party accounts (including but not limited to domain registrars, DNS managers, and Google Business Profiles). CODEX agrees to handle all credentials securely, but is not responsible for any pre-existing account restrictions, lost credentials, domain expiration, or third-party account suspensions.

Client-Provided Domains: If the Client provides their own domain name, it is the Client's sole responsibility to maintain the annual registration fees and ownership. CODEX is not liable for site downtime caused by a Client's failure to renew their domain.

CODEX-Procured Domains: If the Client requests that CODEX purchase and manage a domain name on their behalf, CODEX retains full legal ownership and registration control of that domain name. The domain is leased to the Client as part of their active monthly subscription.

Domain Release Fee: If the Client cancels their subscription and wishes to take ownership of a CODEX-purchased domain name, they must pay a flat $250 Domain Transfer Fee in addition to any applicable website buyout fees. CODEX will not transfer or release a domain name if the Client has an outstanding balance or disputed invoice.

13. Portfolio Credit and Marketing Rights

Unless explicitly requested otherwise in writing prior to project launch, CODEX reserves the right to include a small, non-obtrusive attribution link in the footer of the Client’s website (e.g., "Powered by CODEX BizOps"). Additionally, CODEX retains the right to display screenshots, case studies, and visual demonstrations of the completed website within our own marketing materials, social media profiles, and agency portfolio.

14. Dashboard Access and Site Maintenance Policies

Client Editor Access: All Clients, regardless of subscription tier, are granted access to the website editor dashboard to make independent updates, text edits, or media uploads. CODEX is not responsible for repairing design layouts, broken formatting, or functional errors caused by the Client's independent alterations inside the website builder. Repairing Client-inflicted design errors may incur a standard hourly development fee.

CODEX Pro Tier Support: Subscriptions under the Pro tier include backend server maintenance, security monitoring, and hosting stability. It does not include complimentary labor for design or content changes by the CODEX team.

CODEX Elite Tier Support: In addition to backend maintenance, Elite tier subscribers may submit minor update requests to the CODEX team. This covers low-friction updates that can be completed within fifteen (15) minutes of active labor (e.g., updating business hours, swapping 1–3 photos, editing paragraph text, or updating individual service prices). It does not cover structural overhauls or adding entirely new pages.